What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, subscribe to our blog/newsletter and participate in competitions/promotions. Website usage information is collected using cookies and Google Analytics.
When ordering or registering on our site, you may be asked to enter your: name, e-mail address, delivery address, phone number, as well as product and payment details at checkout.
We will use this information to provide the services requested, maintain guarantee records and, if you agree, to send you marketing information. We will not share your information for marketing purposes with external companies. For more information explaining how we use your information please read on.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We may use your information collected from the website to:
1. Personalise your repeat visits to our website. Your information helps us to better respond to your individual needs and allow easier re-ordering of products during future visits.
2. Improve our website. We continually strive to improve our website offerings based on the product information and feedback we receive from you.
3. Improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
4. Process transactions. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
5. Send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order or to advise of updates and/or promotions relating to our products and services.
We will not share your information for marketing purposes with external companies. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies, as well as to our courier service companies.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
We also follow stringent procedures to ensure we work with all personal data in line with the GDPR (General Data Protection Regulation).
We take your privacy seriously and we will only use your personal information for the purpose of managing your account and providing the products and services that you have requested from us.
We would however, from time to time, like to send you information about products, services and promotions, relating to our products, which may prove of interest to you. If you are happy to receive such information please confirm below, you may opt out at a later date.
To opt-in to receive marketing communications from Signs and Lines - CLICK HERE.
You have a right at any time to stop us from contacting you for marketing. If you no longer wish to be contacted for marketing purposes, please CLICK HERE
Access to your information and correction/deletion
You have the right to request a copy of the information that we hold about you.
CLICK HERE to recieve a copy of your personal information or alternatively you can email us at firstname.lastname@example.org or write to us at the following address: Surrey House, Unit 4, Phase 4, Albany Park Industrial Estate, Camberley, Surrey, GU16 7PL
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Should you wish to remove all held information please complete our Right to be Forgotten form and all personal/account data will be deleted/anonymised.
We will never lease, distribute or sell your information to third parties unless we have your permission or the law requires us to do so.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
The information collected will not include any information from which you will be identifiable. You can set up your browser to reject cookies, although some functionality of the website may be impaired. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
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